Returns, Product care & More
Each one of our products is formulated with this in mind: keep you safe, happy and make you fall in love with our products. In case we fail, here is our return policy.
Products must be returned to Or’Bell US online. Please contact us to provide you the return address. You are responsible for the delivery and additional shipping charges.
All returns must be made within 30 days of the day of purchase. Returned products must be unopened, unused and in its original box and saleable condition.
Returns of open products will be accepted on a case by case basis. If you have any concerns about one of our products after you tried it, please contact us with your question and we will gladly help you understand the situation and resolve it. Remember to read our ‘Disclaimer’ section for more information regarding testing before use.
In case you change your mind and want to change your product, please return the product you first purchased and then buy the new one. We don’t accept exchanges, but we will make our best to refund your money as quickly as possible.
All our products are shipped in perfect condition. When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping box to show some wear, however, if damage occurs to the product itself, please retain the box, packing materials and the items inside, and contact us within 7 days of delivery.
Our products contain natural ingredients. In case this is the first time you are giving nature a try as a self-care and beauty ally, please keep in mind of its care and shelf life. All of our products need to be kept cool, dry and away from direct heat or light to ensure they stay fresh as long as possible. Make sure you close the container tightly after each use to prolong its shelf life. Check the expiration date on each of the product’s label.
As any other new product you start using on your skin, natural ingredients may also cause an allergic or adverse reaction. We recommend you perform a simple allergy test on your forearm before use on face or body, to check for any reactions. In case you have a reaction do not apply the product on any other part of your body. Discontinue use at any moment if a reaction to the product occurs and contact your healthcare provider immediately.
All of our products are for external use only. Do not ingest and avoid contact with eyes. If such things happen contact your healthcare provider immediately.
Benefits of the ingredients that we use in our formulas have not been scientifically proven and our products have not been presented to the FDA. All our formulas and claimed benefits come from phytotherapy and herbology knowledge. By purchasing our products you are fully aware and accept that the use of our products are solely your responsibility.